Agenda

Three Days, Endless Opportunities

  • Connect with top financial executives from North America, Latin America and Canada.
  • Hear from fintech thought leaders on relevant topics from AI to APIs, Open Banking and so much more.
  • Get insider access to Diebold Nixdorf experts in security, software, services and systems.

Click here to download the full conference agenda.

Sunday

September 8

Monday

September 9

Tuesday

September 10

Wednesday

September 11

Sunday, September 8 | 7 P.M. – 9 P.M.

Onsite Registration

12:00 p.m. - 5:00 p.m.

Sunday Night Welcome Reception

7:00 p.m. - 9:00 p.m.

Monday, September 9 | 8 A.M. – 7:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

Built to Connect. Built for More.

9:15 a.m. - 11:30 a.m

DN Series Part One: The time is NOW! 
We’ve all witnessed the rapid evolution of consumer behavior over the past decade as smartphones have taken hold and omnichannel integration has moved from a “nice to have” to a “need to have.” DN Series was designed to be more future-ready; we rethought the ATM from the ground up to create a solution that connects your bank’s ecosystem of physical and digital touchpoints.

DN Series Part Two: Built for More.
Globally, cash use is growing—and that growth is expected to continue through 2022. As consumers weave between physical and digital currency and transactions, the ATM should be a critical component of your digital strategy. DN Series delivers a more personalized, integrated, available, efficient, future-ready and secure solution that not only complements your branch and your brand, but serves AS the branch. In this session we’ll explore all the ways DN Series offers MORE, and hear from our testing-lab partners, Banregio.

DN Series Part Three: Connected Services for a Connected World
With more than 20 billion connected devices globally, connectivity is the norm. IoT technology is enabling transformative new approaches to service, as complex systems can now be designed with “talking” or “smart” IoT devices built right in. DN Series offers more integrated, connected services support that enables real-time sensor-based data transmission, dramatically reducing out-of-service rates and ensuring more availability. Learn more about how this new technology is driving increased uptime and making the ATM channel more agile and efficient.

DN Series Part Four: The Last Mile of Automation
DN analysis has found that small- and medium-business (SMB) transactions can account for up to 70% of all branch-based cash deposits. What is your financial institution doing to enable the last mile of automation for this important business segment? We’ll explore how DN Series’ modern capabilities can augment your retail distribution model and offer SMB clientele unexpected new transaction sets that are more personalized, remove friction and deepen the relationship.

Lunch & Exhibitor Showcase

11:30 a.m. - 1:00 p.m.

Breakout Sessions

1:00 p.m. - 2:00 p.m.

Connected Services Deep Dive
From jet engines to elevators to the car you drive, complex systems are now delivered with “talking” or “smart” devices built right in. These smart devices and sensors are able to generate massive amounts of new data. Learn how we incorporated connected services into the DN Series to better understand individual device and overall system performance, predict issues before they happen and drive improved field-service performance.

Rethink the Teller Function: Counter, Assisted, Video and More
It’s no secret that today’s branch can’t survive in tomorrow’s ecosystem. Learn how financial institutions are rethinking the teller function to meet consumers’ changing behavior and offer more personalized experiences, with insights and experiences from banks that have already begun the process of change.

Evolving the Operational Model
What would YOU do if you got to focus strictly on your top strategic priorities all day long, because your IT and operational challenges quit being so challenging? Learn best practices for modern banking, starting with how you can reallocate resources and leverage tools and partners to focus on your core competency: banking.

Breakout Sessions (repeat)

2:00 p.m. - 3:00 p.m.

Connected Services Deep Dive
From jet engines to elevators to the car you drive, complex systems are now delivered with “talking” or “smart” devices built right in. These smart devices and sensors are able to generate massive amounts of new data. Learn how we incorporated connected services into the DN Series to better understand individual device and overall system performance, predict issues before they happen and drive improved field-service performance.

Rethink the Teller Function: Counter, Assisted, Video and More
It’s no secret that today’s branch can’t survive in tomorrow’s ecosystem. See how financial institutions are rethinking the teller function to meet consumers’ changing behavior and offer more personalized experiences, with insights and experiences from banks that have already begun the process of change.

Evolving the Operational Model
What would YOU do if you got to focus strictly on your top strategic priorities all day long, because your IT and operational challenges quit being so challenging? Learn best practices for modern banking, starting with how you can reallocate resources and leverage tools and partners to focus on your core competency: banking.

Afternoon Break

3:00 p.m. - 3:15 p.m.

Culture Eats Prediction for Breakfast

3:15 p.m. - 4:00 p.m.

Before you can focus on the future, it’s worth exploring whether your organization is even working in the present. Noted futurist Ben Hammersley asks the question, What year is it inside your company?

Diamond Sponsor Panel

4:00 p.m. - 5:15 p.m.

In this interactive panel session, our marquee partners will share the stage to discuss how their solutions and strategies align with financial industry trends and DN’s roadmap: more integrated, with devices that enable better service delivery; more available, with optimized service capabilities that enhance the customer experience; and more efficient, with tools that enable you to achieve your customer-experience objectives.

Closing Announcements

5:15 p.m. - 5:30 p.m.

Exhibitor Showcase Cocktail Reception

5:30 p.m. - 7:30 p.m.

Tuesday, September 10 | 8 A.M. – 9:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

Connected Commerce 2.0

9:15 a.m. - 9:45 a.m.

There may be more payment options available today, but that doesn’t mean any of the tried-and-true methods are disappearing. Consumers are seamlessly switching from channel to channel and brand to brand in the quest to make banking and shopping as easy as possible. We’ll discuss how the tides on the cashless craze are turning, leaving FIs with the challenge of succeeding in a connected commerce environment that necessitates a blend of physical and digital channels.

Why Digital and Physical Integration is Critical to Driving Customer Loyalty

9:45 a.m. - 10:30 a.m.

Banks’ digital strategies have gone too far. Firms continue to invest heavily in digital touchpoints, pushing customers to self-serve and away from human touchpoints. But guess what? This is not what customers want. And your websites, mobile websites, and apps are not making your customers more loyal. In fact it’s making them think all banks are the basically the same.

In this session you will hear from Forrester’s Alyson Clarke, Principal Analyst who will share with you how physical spaces like branches are important to driving customer loyalty for all customers, both young and old. And if you want to create long-term sustainable differentiation and customer loyalty – the sort that means you can charge more for your products – then integrating digital and physical touchpoints is critical.

Facebook’s Latest Disruption: What is Libra, and How Will it Affect You?

10:30 a.m. - 11:30 a.m.

In what may be one of the most disruptive payments moves of 2019, Facebook announced the formation of the Libra Association, a new global cryptocurrency built on blockchain. But will it displace traditional and digital payment methods in a meaningful way? In this session we will clarify key aspects of this initiative and discuss what it could mean to traditional providers of financial services.

Lunch and Exhibitor Showcase

11:30 a.m. - 12:30 p.m.

Breakout Sessions

12:30 p.m. - 1:30 p.m.

Fireside Chat with First TN Bank: Growth Strategies and Operational Freedom
FIs are spending time and resources managing the day-to-day nuances of the self-service channel instead of cultivating relationships with consumers. Face-to-face interactions are at a premium in today’s digital universe, so it’s critical to take advantage of these in-person moments when you have the opportunity. In this session, we will discuss the evolution from on-premise solutions to managed services and “as a service” solution offerings, including the benefits, challenges and future opportunities associated with each. You will hear firsthand from First Tennessee Bank how they grew their business and are consolidating their self-service fleet management.

Go Beyond Omnichannel
Vynamic™ Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO to be more efficient, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels—so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Breakout Sessions (repeat)

1:30 p.m. - 2:30 p.m.

Fireside Chat with First TN Bank: Growth Strategies and Operational Freedom
FIs are spending time and resources managing the day-to-day nuances of the self-service channel instead of cultivating relationships with consumers. Face-to-face interactions are at a premium in today’s digital universe, so it’s critical to take advantage of these in-person moments when you have the opportunity. In this session, we will discuss the evolution from on-premise solutions to managed services and “as a service” solution offerings, including the benefits, challenges and future opportunities associated with each. You will hear firsthand from First Tennessee Bank how they grew their business and are consolidating their self-service fleet management.

Go Beyond Omnichannel
Vynamic™ Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO to be more efficient, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels—so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Networking Break and Exhibitor Showcase

2:30 p.m. - 3:00 p.m.

Breakout Sessions (repeat)

3:00 p.m. - 4:00 p.m.

Fireside Chat with First TN Bank: Growth Strategies and Operational Freedom
FIs are spending time and resources managing the day-to-day nuances of the self-service channel instead of cultivating relationships with consumers. Face-to-face interactions are at a premium in today’s digital universe, so it’s critical to take advantage of these in-person moments when you have the opportunity. In this session, we will discuss the evolution from on-premise solutions to managed services and “as a service” solution offerings, including the benefits, challenges and future opportunities associated with each. You will hear firsthand from First Tennessee Bank how they grew their business and are consolidating their self-service fleet management.

Go Beyond Omnichannel
Vynamic™ Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO to be more efficient, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels—so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Breakout Session

3:00 p.m. - 4:00 p.m.

Advisory Session (Invite-Only)

Changing the Way People Bank

4:00 p.m. - 4:45 p.m.

Do you see your ATM fleet as a digital channel? Maybe you should. In this fireside chat with Banco Popular de Puerto Rico, our banking evangelist will explore how the financial institution has used its self-service channel to enable new digital innovations for its customers, and power more integrated, personalized experiences.

Closing Announcements

4:45 p.m. - 5:00 p.m.

Connect at Intersect

6:30 p.m. - 9:30 p.m.

Work hard, play hard! Take a break from financial industry trends and insights to enjoy the Las Vegas nightlife scene with us at one of the top nightclubs on The Strip, OMNIA at Caesars Palace. All Intersect attendees and partners are welcome to attend. Dress code is cocktail attire.

Wednesday, September 11 | 8 A.M. – 3:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

DN Fireside Chat and Q&A with DN Leadership

9:15 a.m. - 10:15 a.m.

Your opportunity to hear firsthand from Diebold Nixdorf executives.

Morning Break

10:15 a.m. - 10:30 a.m.

Open Banking: What Can We Learn from Europe's Digital Tsunami That's Headed for us?

10:30 a.m. - 11:15 a.m.

Is your consumer yours alone?  It’s a matter of time; your share of wallet with that consumer will become subject to “open” view with concepts such as open banking and open payments. The open banking tsunami that’s taken over Europe is headed for the rest of the globe. Ignore it and you could lose more than just share of wallet–you could lose relevance with your key customer segments. Get tangible approaches to developing a readiness strategy.

Self-Service Reloaded: Move from 'Cost of Doing Business' to 'Strategic Return'

11:15 a.m. - 12:00 p.m.

The ATM paradigm has shifted–what was once a “cash and dash” machine has become a strategic tool in banks’ engagement arsenals. This session encourages you to look at ROI in new ways and see the self-service value prop through a new lens. You’ll come away with real-world customer examples and advice on how to enable more holistic solutions.

Lunch and Exhibitor Showcase

12:00 p.m. - 1:00 p.m.

Peer-to-Peer Roundtables

1:00 p.m. – 1:45 p.m.

Neo Banks
Will neobanks become competitors—and how can regionals compete?

Cash Recycling in the USA: Why Now?
What’s the business case for implementing recycling in your ATM network—and how can you identify where it makes the most sense?

Personalization at the ATM
Is the ATM network a service for your members/customers, or are you trying to find an additional source of revenue?

Cloud Services
What do you expect to migrate to the cloud in the next 2-4 years?

Security Panel

1:45 p.m. - 3:15 p.m.

If there’s one session you simply can’t afford to miss, it’s this one. Our top security experts along with US Secret Service, FBI, and NCFTA will share news and the latest insights from the front lines of fraud, and evaluate new options available to FIs that want to protect not only their ATM fleets but their entire network.

Closing Announcements

3:15 p.m. - 3:30 p.m.