Agenda

Three Days, Endless Opportunities

  • Connect with top financial executives from North America, Latin America and Canada.
  • Hear from fintech thought leaders on relevant topics from AI to APIs, Open Banking and so much more.
  • Get insider access to Diebold Nixdorf experts in security, software, services and systems.

Click here to download the full conference agenda.

Sunday

September 8

Monday

September 9

Tuesday

September 10

Wednesday

September 11

Sunday, September 8 | 7 P.M. – 9 P.M.

Onsite Registration

12:00 p.m. - 5:00 p.m.

Sunday Night Welcome Reception

7:00 p.m. - 9:00 p.m.

Monday, September 9 | 8 A.M. – 7:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

Built to Connect. Built for More.

9:15 a.m. - 11:30 a.m

DN Series Part One: The time is NOW—introducing DN Series
We’ve all witnessed the rapid evolution of consumer behavior over the past decade as smartphones have taken hold and omnichannel integration has moved from a “nice to have” to a “need to have.” DN Series was designed to be more future-ready; we rethought the ATM from the ground up to create a solution that connects your bank’s ecosystem of physical and digital touchpoints. In this introduction to the new line, you’ll hear from testing-lab partners and learn more about the systems’ new capabilities.

DN Series Part Two: “More” of What You Want and Need
Globally, cash use is growing—and that growth is expected to continue through 2022. As consumers weave between physical and digital currency and transactions, the ATM should be a critical component of your digital strategy. DN Series delivers a more personalized, integrated, available, efficient, future-ready and secure solution that not only complements your branch and your brand, but serves AS the branch. In this session we’ll explore all the ways DN Series offers MORE.

DN Series Part Three: Connected Services in the Modern World
With more than 20 billion connected devices globally, connectivity is the norm. IoT technology is enabling transformative new approaches to service, as complex systems can now be designed with “talking” or “smart” IoT devices built right in. DN Series offers more integrated, connected services support that enables real-time sensor-based data transmission, dramatically reducing out-of-service rates and ensure more availability. Learn more about how this new technology is driving increased uptime and making the ATM channel more agile and efficient.

DN Series Part Four: The Last Mile of Automation (SMB). Today, the ATM Can Function “IN” the Branch and “AS” the Branch
DN analysis has found that small- and medium-business (SMB) transactions can account for up to 70% of all branch-based cash deposits. What is your financial institution doing to enable the last mile of automation for this important business segment? We’ll explore how DN Series’ modern capabilities can augment your retail distribution model and offer SMB clientele unexpected new transaction sets that are more personalized, remove friction and deepen the relationship.

Lunch & Exhibitor Showcase

11:30 a.m. - 1:00 p.m.

Breakout Sessions

1:00 p.m. - 2:00 p.m.

Connected Services Deep Dive
From jet engines to elevators to the car you drive, complex systems are now delivered with “talking” or “smart” devices built right in. These smart devices and sensors are able to generated massive amounts of new data. Learn how connected services is incorporated to better understand individual device and overall system performance, predict issues before they happen and drive improved field-service performance.

Re-Think the Teller Function: Counter, Assisted, Video and More
It’s no secret that today’s branch can’t survive in tomorrow’s ecosystem. See how financial institutions are rethinking the teller function to meet consumers’ changing behavior, with insights and experiences from banks that have already begun the process of change.

Evolving the Operational Model
What would YOU do if you got to focus strictly on your top strategic priorities all day long, because your IT and operational challenges quit being so challenging? Learn best practices for modern banking, starting with how you can reallocate resources and leverage tools and partners to focus on your core competency: banking.

Breakout Sessions (repeat)

2:00 p.m. - 3:00 p.m.

Connected Services Deep Dive
From jet engines to elevators to the car you drive, complex systems are now delivered with “talking” or “smart” devices built right in. These smart devices and sensors are able to generated massive amounts of new data. Learn how connected services is incorporated to better understand individual device and overall system performance, predict issues before they happen and drive improved field-service performance.

Re-Think the Teller Function: Counter, Assisted, Video and More
It’s no secret that today’s branch can’t survive in tomorrow’s ecosystem. See how financial institutions are rethinking the teller function to meet consumers’ changing behavior, with insights and experiences from banks that have already begun the process of change.

Evolving the Operational Model
What would YOU do if you got to focus strictly on your top strategic priorities all day long, because your IT and operational challenges quit being so challenging? Learn best practices for modern banking, starting with how you can reallocate resources and leverage tools and partners to focus on your core competency: banking.

Afternoon Break

3:00 p.m. - 3:15 p.m.

Culture Eats Prediction for Breakfast

3:15 p.m. - 4:00 p.m.

Before you can focus on the future, it’s worth exploring whether your organization is even working in the present. Noted futurist Ben Hammersley asks the question, What year is it inside your company?

Diamond Sponsor Presentations

4:00 p.m. - 5:15 p.m.

Closing Announcements

5:15 p.m. - 5:30 p.m.

Exhibitor Showcase Cocktail Reception

5:30 p.m. - 7:30 p.m.

Tuesday, September 10 | 8 A.M. – 9:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

Connected Commerce 2.0

9:15 a.m. - 10:00 a.m.

There may be more payment options available today, but that doesn’t mean any of the tried-and-true methods are disappearing. Consumers are seamlessly switching from channel to channel and brand to brand in the quest to make banking and shopping as easy as possible. We’ll discuss how the tides on the cashless craze are turning, leaving FIs with the challenge of succeeding in a connected commerce environment that necessitates a blend of physical and digital channels.

Why Digital and Physical Integration is Critical to Driving Customer Loyalty

10:00 a.m. - 10:45 a.m.

Banks’ digital strategies have gone too far. Firms continue to invest heavily in digital touchpoints, pushing customers to self-serve and away from human touchpoints. But guess what? This is not what customers want. And your websites, mobile websites, and apps are not making your customers more loyal. In fact it’s making them think all banks are the basically the same.

In this session you will hear from Forrester’s Alyson Clarke, Principal Analyst who will share with you how physical spaces like branches are important to driving customer loyalty for all customers, both young and old. And if you want to create long-term sustainable differentiation and customer loyalty – the sort that means you can charge more for your products – then integrating digital and physical touchpoints is critical.

Open Banking: What Can We Learn from Europe's Digital Tsunami That's Headed for us?

10:45 a.m. - 11:30 a.m.

Is your consumer yours alone?  It’s a matter of time; your share of wallet with that consumer will become subject to “open” view with concepts such as open banking and open payments. The open banking tsunami that’s taken over Europe is headed for the rest of the globe. Ignore it and you could lose more than just share of wallet–you could lose relevance with your key customer segments. Get tangible approaches to developing a readiness strategy.

Lunch and Exhibitor Showcase

11:30 a.m. - 12:30 p.m.

Breakout Sessions

12:30 p.m. - 1:30 p.m.

Bridging to the Digital Channel
Leave the silos to the farm. In today’s banking ecosystem, the ATM is a key to your digital strategy–and it should work seamlessly and holistically with your mobile, teller and online channels. Find out how the right terminal application software can enable a new development model that powers entirely new banking journeys for your consumers.

Go Beyond Omni-Channel
Vynamic Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels–so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Breakout Sessions (repeat)

1:30 p.m. - 2:30 p.m.

Bridging to the Digital Channel
Leave the silos to the farm. In today’s banking ecosystem, the ATM is a key to your digital strategy–and it should work seamlessly and holistically with your mobile, teller and online channels. Find out how the right terminal application software can enable a new development model that powers entirely new banking journeys for your consumers.

Go Beyond Omni-Channel
Vynamic Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels–so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Networking Break and Exhibitor Showcase

2:30 p.m. - 3:00 p.m.

Breakout Sessions (repeat)

3:00 p.m. - 4:00 p.m.

Bridging to the Digital Channel
Leave the silos to the farm. In today’s banking ecosystem, the ATM is a key to your digital strategy–and it should work seamlessly and holistically with your mobile, teller and online channels. Find out how the right terminal application software can enable a new development model that powers entirely new banking journeys for your consumers.

Go Beyond Omni-Channel
Vynamic Transaction Engine is the foundation for an entirely new experience in your branch and at the ATM. Learn how new software solutions that build on the power of Transaction Engine will impact not only customer experience but your entire business and its operations.

Optimize the ATM Cost Model
Reducing costs is a key strategic initiative for nearly every FI. How can you maximize your savings when you’re constantly faced with implementing new technology? We’ll explore new avenues for structuring your ATM TCO, including the “as a Service” model and cash cycle optimization techniques.

A Journey for ONE
Are you engaging with your consumers in the most personalized way possible? Learn how you can drive deeper connections and increased loyalty by harnessing new technologies including machine learning and cloud-based data.

Embrace the Digital-First Consumer
Digital-first rarely means digital-only. Your consumers enjoy using a mix of channels–so ensure you’re delivering a highly unified experience across your entire ecosystem. In this session you’ll hear firsthand how Vynamic Digital transforms CX.

Changing the Way People Bank

4:00 p.m. - 4:45 p.m.

Do you see your ATM fleet as a digital channel? Maybe you should. In this fireside chat, we will explore how self-service channels enable new digital innovations for its customers.

Closing Announcements

4:45 p.m. - 5:00 p.m.

Connect @ Intersect

6:30 p.m. - 9:30 p.m.

Wednesday, September 11 | 8 A.M. – 3:30 P.M.

Breakfast and Exhibitor Showcase

8:00 a.m. - 9:00 a.m.

Welcome

9:00 a.m. - 9:15 a.m.

DN Fireside Chat and Q&A with DN Leadership

9:15 a.m. - 10:15 a.m.

Your opportunity to hear firsthand from Diebold Nixdorf executives.

Morning Break

10:15 a.m. - 10:30 a.m.

Self-service in a Customer Journey Meant to Delight

10:30 a.m. - 11:15 a.m.

When customers can switch stores instantly, with little trouble, your customer journey needs to be fun, inviting and deliver the best possible experience. Learn how retailers are laser-focused on the consumer experience to earn customers and their loyalty.

Self-Service Reloaded: Move from 'Cost of Doing Business' to 'Strategic Return'

11:15 a.m. - 12:00 p.m.

The ATM paradigm has shifted–what was once a “cash and dash” machine has become a strategic tool in banks’ engagement arsenals. This session encourages you to look at ROI in new ways and see the self-service value prop through a new lens. You’ll come away with real-world customer examples and advice on how to enable more holistic solutions.

Lunch and Exhibitor Showcase

12:00 p.m. - 1:00 p.m.

Peer-to-Peer Roundtables

1:00 p.m. – 1:45 p.m.

Networking and best practice sharing for industry leaders.

Security Panel

1:45 p.m. - 3:15 p.m.

If there’s one session you simply can’t afford to miss, it’s this one. Our top security experts along with US Secret Service, FBI, and NCFTA will share news and the latest insights from the front lines of fraud, and evaluate new options available to FIs that want to protect not only their ATM fleets but their entire network.

Closing Announcements

3:15 p.m. - 3:30 p.m.